Frequently asked questions
- Are your clothes unisex?
Yes, our apparel is for everyone
- Where are you located?
We are located in Toronto, Canada
- Where do you ship to?
We ship worldwide!
- How long will my order take to process?
We process all orders within 1 - 3 business days
- When will I receive my order?
Pre-orders will have a processing time of 2 months. Once your order is shipped you will receive a separate email containing your tracking information.
- What happens if I order a non pre-order item?
All items will be shipped together with the pre-order item.
We do not accept returns unless there are manufacturer defects, which must be reported within 1 week after receiving your order.
Please contact us at firstname.lastname@example.org for inquires.
*we currently only accept exchanges within North America*
Exchanges must meet the below requirements:
- Customer must contact us within 1 week of receiving their order for eligibility
- Customers are required to pay for the return shipping fee and we will cover the fee to ship the new exchange product back
- Returned product must be in new and sellable condition
- New exchanged product will be shipped out once we have received and inspected the returned product (you will receive a tracking email once the product is shipped out)
- It may take 2-3 weeks for the exchanged product to be shipped out as it takes awhile for the returned product to arrive back to our facility
Customs and Duties
Customers are responsible for any applicable import duties, taxes, and additional customs fees upon delivery.