Frequently asked questions
Yes, our apparel is for everyone
We are located in Toronto, Canada
Shipping policy
We ship worldwide!
We process all orders within 1-3 business days. You will receive a tracking number once your order is shipped.
Please note custom RPG T-Shirts take 1-2 weeks to process as they are made to order
Pre-orders
Pre-orders will have a processing time of 2 months. Once your order is shipped you will receive a separate email containing your tracking information.
All items will be shipped together with the pre-order item.
Sizing
The measurements shown on our sizing chart are apparel measurements when laid flat. We recommend to take your favourite fitting apparel in your closet and compare the measurements to our sizing chart to find the perfect size.
Returns
We do not accept returns unless there are manufacturer defects, which must be reported within 1 week after receiving your order.
Please contact us at Info@torokami.com for inquires.
Exchanges
*We currently only accept exchanges within North America*
Exchanges must meet the below requirements:
- Customer must contact us within one week of receiving your order for eligibility
- Customers are required to pay for the return shipping fee and we will cover the fee to ship the new exchange product back
- Returned product must be in new and sellable condition
- New exchanged product will be shipped out once we have received and inspected the returned product (you will receive a tracking email once the product is shipped out)
- It may take 2-3 weeks for the exchanged product to be shipped out as it takes awhile for the returned product to arrive to our facility
Customs and duties
Customers are responsible for any applicable import duties, taxes, and additional customs fees upon delivery.