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Look and feel of the Cardigan is amazing. Ordered Small mistakingly, working with staff for exchange to size up.
But even letting me know that the sudden tariffs could cause problems for shipping was world class customer support.
I look forward to being a continuous customer/supporter.
Quality is good but the inner chest part of the cardigan keeps flipping outward while wearing it. Went to a tailor and they said it'd need an interface to prevent this. So I'm a bit disappointed with the turnout of this already expensive item.
I like it
Well made. Embroidery is excellent. Great fit.
This review of a RPG Berserker cardigan that I purchased as a Christmas gift is, unfortunately, a mixed one.
On a positive note, Anson (Cofounder of Torokami Apparrel) was pleasant, quick to respond to my delivery concerns and helpful. So, a positive 'shout out' to Anson and his team at Torokami.
But the negative is a biggie! The RPG Berserker cardigan was ordered on 01 December 2024 and arrived on 27 December 2024 in Sydney after Christmas had passed by. The problem (and Torokami bears liability for their choice) is their shipping company PostNL. After 'uplifting' the 1 kn soft-pack Christmas parcel on 05 December, there was no further trace of it through the tracking number until it arrived in Sydney on 21 December. PostNL (not the cheapest shipping company, anyway) handed off the shipping order to OmniParcel, whose reputation I will let readers research online. Now I understandthat this was international shipping of a 1 kg soft package, and I am aware it was the Christmas period, but I feel that PostNL-OmniParcel is not the service quality of the larger intrernational firms. Caveat emptor! Finally OmniParcel handed off the order in Sydney to a small local courier (Firefly AU) on 25 December for eventual delivery late in the day on 27 December.
So the take-home message in this tale is - a good company, helpful service but perhaps an appaling corporate choice for a shipping company. My advice is to order, leaving over a month for delivery (especialy international).
Glen